Frequently Asked Questions

Included below are answers to some of the most frequently asked questions we receive from our customers.

Please call today or use our contact form to reach us if the answer to your question is not listed here. We look forward to helping you!

Does your company repair Oriental rugs?

Does your company repair Oriental rugs?

We do most of the normal wear & tear hand repairs right here at the shop. If a rug needs something more extensive, we are happy to facilitate shipping off-island to our industry favorite…

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WHAT IS PROTECTOR?

WHAT IS PROTECTOR?

Protector is a coating that is applied to clean rugs and textiles. This coating helps prevent permanent staining and makes it easier to clean up spots, spills, and general dirt.

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HOW SHOULD YOU VACUUM YOUR AREA RUGS?

HOW SHOULD YOU VACUUM YOUR AREA RUGS?

We answer the question how you should vacuum your area rugs. Improper vacuuming can damage and devalue your rugs. Vacuums with beater bars and brushes can break the face yarns and distort the pile.

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HOW OFTEN SHOULD I CLEAN MY WOOL RUGS?

HOW OFTEN SHOULD I CLEAN MY WOOL RUGS?

How often should I clean my wool rugs? To answer that let’s look at what abrasive dirt really is and how it affects your rugs. This is a magnified image of sandpaper. You can easily see the sharp edges that act

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DO I NEED A RUG PAD?

DO I NEED A RUG PAD?

Rug pads can add many benefits to people with area rugs. But they aren’t suitable for all rugs or in all situations. Many people don’t know when or if they should get pads for their rugs.

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ARE YOU MAKING THESE MISTAKES

ARE YOU MAKING THESE MISTAKES

We’ll discuss the two mistakes that most rug owners make that severely shortens the life of their rugs. These two mistakes are easy to avoid and in just a few minutes you’ll know how to avoid them yourselves.

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