Frequently Asked Questions
Included below are answers to some of the most frequently asked questions we receive from our customers.
Please call today or use our contact form to reach us if the answer to your question is not listed here. We look forward to helping you!
Where will you be sending my rugs out for cleaning?
Your area rugs never leave our shop! We have been dedicated to the proper cleaning and care of our customer’s rugs since 1984. Your rugs are far too important to send out to anyone else!
Does your company repair Oriental rugs?
We do most of the normal wear & tear hand repairs right here at the shop. If a rug needs something more extensive, we are happy to facilitate shipping off-island to our industry favorite…
Can you get the dog pee smell out of my rugs?
The process we use to decontaminate and treat pet accidents is not the same as applying a regular masking deodorizer. This special step is done during the wash process and targets the…
How long can I leave my rugs at your shop after they have been cleaned?
Clean Rugs Hawaii offers a generous 30-day grace period in which to arrange and accept delivery of your rugs once we have notified you that they are ready…
Do you have a pick-up and delivery service?
Clean Rugs Hawaii offers pick-up and delivery services to customers living in our service area. Call to make an appointment today!
Is it worth having a stain protector applied to my rugs?
This is one of those times where you get a lot of value for very little cost. Think of it like stain repel insurance. It won’t make your rugs stain-proof but will provide a window of time in which to work on…
What’s the best rug pad to use if I have a dog that occasionally has accidents on my rugs?
All rug padding is not alike. We carry an industry favorite line of rug...
Can my rugs be cleaned at home instead of going to your shop?
A more inexperienced cleaner will tell you that this is fine to do. We strongly disagree. Permanent dye bleed and brittle texture change caused by hot water and the high pH pre-sprays used in wall-to-wall carpet cleaning is what we see…
WHAT IS PROTECTOR?
Protector is a coating that is applied to clean rugs and textiles. This coating helps prevent permanent staining and makes it easier to clean up spots, spills, and general dirt.
HOW SHOULD YOU VACUUM YOUR AREA RUGS?
We answer the question how you should vacuum your area rugs. Improper vacuuming can damage and devalue your rugs. Vacuums with beater bars and brushes can break the face yarns and distort the pile.
HOW OFTEN SHOULD I CLEAN MY WOOL RUGS?
How often should I clean my wool rugs? To answer that let’s look at what abrasive dirt really is and how it affects your rugs. This is a magnified image of sandpaper. You can easily see the sharp edges that act
DO I NEED A RUG PAD?
Rug pads can add many benefits to people with area rugs. But they aren’t suitable for all rugs or in all situations. Many people don’t know when or if they should get pads for their rugs.
ARE YOU MAKING THESE MISTAKES
We’ll discuss the two mistakes that most rug owners make that severely shortens the life of their rugs. These two mistakes are easy to avoid and in just a few minutes you’ll know how to avoid them yourselves.