Our Rug Cleaning Process

Clean Rugs Hawaii does not believe in a one-size-fits-all approach to cleaning. Rugs are not carpet. They are constructed differently than carpet, and even from each other. They are used differently from room to room in our homes. What a rug used in an entryway needs from us is going to be different than that of a rug used in a guest bedroom, and if there are pets in the home, extra care may be required.

Over the years, we have developed a process to evaluate the condition and need of each rug that leads to a best-method cleaning plan, and our shop is outfitted for success on the wash floor.

Dry Soil Removal
Rug Washing and Rinsing
Drying and Grooming
Pet Urine Odor Removal

The first step, and possibly the most important step, is inspecting each rug prior to cleaning. It is during this inspection that we notate any areas of concern you mention, and pre-existing issues you may not realize are there.

  • Pet urine stains
  • Structural damage
  • Moth damage
  • Dye stability issues
  • Stains
  • Impacted soil

Even if rugs at home are faithfully vacuumed every week, pet hair, and gritty soil is left behind to get ground in at the base of the rug fibers over time. We spend a lot of time making sure that we remove as much dry soil as possible before washing. We can alter or change this step based on the individual needs of your rugs.

Most rugs can be washed. Only the most fragile textiles need different care. We wash rugs one at a time, using products formulated specifically for the fibers and dyes found in Oriental and designer rugs. We are careful to avoid cross-contamination with rugs from other homes, and we rinse until the water runs clear. If your rug needs special care, we will discuss options with you with you before washing.

Most rugs are hung to dry, but more fragile pieces are laid out flat until dry. We remove as much water as possible before drying so that rugs dry as quickly as possible. During the drying process, rug pile is groomed multiple times so that the texture when dry is soft and lays correctly.

Spot cleaning doesn’t work, and humidity seems to make things worse. They key to truly removing embarrassing pet urine odor is targeting and treating the odor-causing bacteria trapped in the foundation of the rug. This process is not part of our regular cleaning service. We guarantee pet urine odor removal when our suggested protocols are followed.

Chinese Wool Rug Transformation

Explore the before and after images of a Chinese Wool Rug that we cleaned for a client. Click and drag the slider to witness the remarkable results achieved by our professional rug cleaners. Trust us to bring out the true brilliance of your Wool and Silk heirloom rugs.